Platform Engineering is becoming increasingly crucial. According to the 2024 State of DevOps Report: The Evolution of Platform Engineering, 43% of organizations have had platform teams for 3-5 years. The field offers numerous benefits, such as faster time-to-market, enhanced developer happiness, and the elimination of team silos.
However, there is one critical piece of advice that Platform Engineers often overlook: treat your platform as an internal product and consider your wider teams as your customers.
So, how can they do this effectively? It's important to measure what’s working and what isn’t using consistent indicators of success.
In this blog, we’ve curated the top platform engineering KPIs that software teams must monitor:
Platform Engineering, an emerging technology approach, enables the software engineering team with all the required resources. This is to help them perform end-to-end operations of software development lifecycle automation. The goal is to reduce overall cognitive load, enhance operational efficiency, and remove process bottlenecks by providing a reliable and scalable platform for building, deploying, and managing applications.
Platform Engineering KPIs offer insights into how well the platform performs under various conditions. They also help to identify loopholes and areas that need optimization to ensure the platform runs efficiently.
These metrics guide decisions on how to scale resources. It also ensures the capacity planning i.e. the platform can handle growth and increased load without performance degradation.
Tracking KPIs ensure that the platform remains robust and maintainable. This further helps to reduce technical debt and improve the platform’s overall quality.
They provide in-depth insights into how effectively the engineering team operates and help to identify areas for improvement in team dynamics and processes.
Regularly tracking and analyzing KPIs fosters a culture of continuous improvement. Hence, encouraging proactive problem-solving and innovation among platform engineers.
Deployment Frequency measures how often code is deployed into production per week. It takes into account everything from bug fixes and capability improvements to new features. It is a key metric for understanding the agility and efficiency of development and operational processes and highlights the team’s ability to deliver updates and new features.
The higher frequency with minimal issues reflects mature CI/CD processes and how platform engineering teams can quickly adapt to changes. Regularly tracking and adapting Deployment Frequency helps in continuous improvement as it reduces the risk of large, disruptive changes and delivers value to end-users effectively.
Lead Time is the duration between a code change being committed and its successful deployment to end-users. It is correlated with both the speed and quality of the platform engineering team. Higher lead time gives a clear sign of roadblocks in processes and the platform needs attention.
Low lead time indicates that the teams quickly adapt to feedback and deliver products timely. It also gives teams the ability to make rapid changes, allowing them to adapt to evolving user needs and market conditions. Tracking it regularly helps in streamlining workflows and reducing bottlenecks.
Change Failure Rate refers to the proportion or percentage of deployments that result in failure or errors. It indicates the rate at which changes negatively impact the stability or functionality of the system. CFR also provides a clear view of the platform’s quality and stability eg: how much effort goes into addressing problems and releasing code.
Lower CFR indicates that deployments are reliable, changes are thoroughly tested, and less likely to cause issues in production. Moreover, it also reflects a well-functioning development and deployment processes, boosting team confidence and morale.
Mean Time to Restore (MTTR) represents the average time taken to resolve a production failure/incident and restore normal system functionality each week. Low MTTR indicates that the platform is resilient, quickly recovers from issues, and efficiency of incident response.
Faster recovery time minimizes the impact on users, increasing their satisfaction and trust in service. Moreover, it contributes to higher system uptime and availability and enhances your platform’s reputation, giving you a competitive edge.
This KPI tracks the usage of system resources. It is a critical metric that optimizes resource allocation and cost efficiency. Resource Utilization balances several objectives with a fixed amount of resources.
It allows platform engineers to distribute limited resources evenly and efficiently and understand where exactly to spend. Resource Utilization also aids in capacity planning and helps in avoiding potential bottlenecks.
Error Rates measure the number of errors encountered in the platform. It identifies the stability, reliability, and user experience of the platform. High Error Rates indicate underlying problems that need immediate attention which can otherwise, degrade user experience, leading to frustration and potential loss of users.
Monitoring Error Rates helps in the early detection of issues, enabling proactive response, and preventing minor issues from escalating into major outages. It also provides valuable insights into system performance and creates a feedback loop that informs continuous improvement efforts.
Team Velocity is a critical metric that measures the amount of work completed in a given iteration (e.g., sprint). It highlights the developer productivity and efficiency as well as in planning and prioritizing future tasks.
It helps to forecast the completion dates of larger projects or features, aiding in long-term planning and setting stakeholder expectations. Team Velocity also helps to understand the platform teams’ capacity to evenly distribute tasks and prevent overloading team members.
Firstly, ensure that the KPIs support the organization’s broader objectives. A few of them include improving system reliability, enhancing user experience, or increasing development efficiency. Always focus on metrics that reflect the unique aspects of platform engineering.
Select KPIs that provide a comprehensive view of platform engineering performance. We’ve shared some critical KPIs above. Choose those KPIs that fit your objectives and other considered factors.
Assess current performance levels of software engineers to establish baselines. Set targets and ensure they are realistic and achievable for each KPI. They must be based on historical data, industry benchmarks, and business objectives.
Regularly analyze trends in the data to identify patterns, anomalies, and areas for improvement. Set up alerts for critical KPIs that require immediate attention. Don’t forget to conduct root cause analysis for any deviations from expected performance to understand underlying issues.
Lastly, review the relevance and effectiveness of the KPIs periodically to ensure they align with business objectives and provide value. Adjust targets based on changes in business goals, market conditions, or team capacity.
Typo is an effective platform engineering tool that offers SDLC visibility, developer insights, and workflow automation to build better programs faster. It can seamlessly integrate into tech tool stacks such as GIT versioning, issue tracker, and CI/CD tools.
It also offers comprehensive insights into the deployment process through key metrics such as change failure rate, time to build, and deployment frequency. Moreover, its automated code tool helps identify issues in the code and auto-fixes them before you merge to master.
Typo has an effective sprint analysis feature that tracks and analyzes the team’s progress throughout a sprint. Besides this, It also provides 360 views of the developer experience i.e. captures qualitative insights and provides an in-depth view of the real issues.
Monitoring the right KPIs is essential for successful platform teams. By treating your platform as an internal product and your teams as customers, you can focus on delivering value and driving continuous improvement. The KPIs discussed above, provide a comprehensive view of your platform's performance and areas for enhancement.
There are other KPIs available as well that we have not mentioned. Do your research and consider those that best suit your team and objectives.
All the best!
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